General Orders
- Processing Time: Most orders take 2-4 business days to be handmade and prepared for shipping
- Shipping Time: Once ready, it will typically take 3-4 business days to arrive, depending on the carrier and destination
- Carriers: We ship via USPS and Ups. You will receive a tracking number via email once your order has been shipped.
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Tracking Activation: Please note that tracking may take up to 24 hours to become active after you receive the tracking email.
Bulk Orders
- Processing Time: Bulk orders require mire time to craft and process. Please allow 7-14 business days for production.
- Shipping Time: Once completed, bulk orders will also take 3-4 business days to ship via USPS or UPS.
- Tracking Activation: Similar to general orders, tracking may take up to 24 hours to update.
Where's my package?
- Tracking Updates: Once your package has shipped, we have access to the same tracking information as you. If the tracking shows that your package is stuck or delayed, we recommend reaching out to USPS or UPS directly for more information.
- Lost or Stuck Packages: If your package has been stuck for an extended period or is marked as lost, please contact us so we can assist you with a replacement. Need Assistance? If you have any additional questions or concerns about your order, don’t hesitate to reach out to our team. We’re here to help!
- If your package has been marked delivered, but you did not receive a delivery, wait a few days to see if the shipment shows up. We also recommend checking with neighbors nearby for delivery errors. We are not responsible for delivery driver errors or for packages stolen after delivery.
HOLIDAY SEASON
During the holiday season (late November through end of December), fulfillment times are slightly longer and a notice will be posted during the holiday season to inform customers of holiday order deadlines.